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LIMONEIRA PRIVACY POLICY

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Limoneira.com (the “Site”) or use one of our mobile applications (“App”), such as the Limoneira “Nature’s Pharmacy” App.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site or use our App, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site or use our App, we collect information about the individual pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site or our Apps. We refer to this automatically-collected information as “Device Information”.

 

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org .

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site or App, fill out any form, or communicate with us, we collect certain information from you, which may include your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

We also collect your Personal Information when you register with us to receive newsletters or promotional materials, or when you register to use one of our Apps.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site or our App (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When consistent with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site and Apps (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with our corporate affiliates and with third parties to help us use your Personal Information for the purposes described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

If you choose to submit comments or content for publication on the Site or through our App, we may publicly display your name, screen name and other information you have provided to us that personally identifies you as the source.

 

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.  If we sell our company or business, or merge with another entity, we reserve the right to provide our customer and user data, including their Personal Information, to the successors in interest.

 

We do not sell or give your Personal Information with Third Parties for marketing purposes.

 

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

 

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/ .

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

You have the right to access Personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please submit a request through our online Privacy Contact Form at www.limoneira.com/privacy-contact-form/ or contact us at the toll-free number provided below. We reserve the right to ask you for a driver’s license or other proof of identity to verify your identity and/or contact you to confirm your request to access, change or delete your Personal Information. If you submit an online request to delete all your Personal Information, we will contact you separately by email or phone to confirm your request. You have a right not to receive discriminatory treatment for the exercise of your privacy rights; we intend to honor that right.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site or App), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site or App, we will maintain your Order Information for our records for a reasonable period, unless and until you ask us to delete this information.

 

CHILDREN’S PRIVACY

We do not knowingly collect Personal Information from children under the age of sixteen (16).  By using our Site and/or App, you represent that you are age sixteen (16) or over.  If we learn that we have obtained Personal Information of a child under sixteen (16) years of age, we will promptly dispose of such information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@limoneira.com or by mail using the details provided below:

 

Limoneira Company

[Re: Privacy Compliance Officer]

1141 Cummings Rd, Santa Paula CA 93060, United States

Toll-free number: 1-805-200-4131

Email: info@limoneira.com

 

Updated: November 15, 2019

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